The product could have turned orange either because you've used too much on your skin (overdevelopment of DHA can cause an orange hue)
Additionally, you may find that some particular areas look more orange than others, such as your hands, elbows, knees or feet. This is because the skin on these areas is quite different to the rest of the body and will absorb a lot more than other parts as they tend to be drier/thicker skin when tanning products tend to build up causing the overdevelopment/orange hue. To avoid this, while preparing to tan, use a moisture-rich lotion on these areas to create a slight barrier so less product builds up and blends in with the moisturiser. You should also only use a miminal amount on these areas, taking care to blend in well.
Why does my product look green?
If the mousse comes out of the pump bright green, you should not apply it to your skin as it means it has oxidized either because it's old or was not stored correctly.If it' is a new product, please email your order number and complaint to email@example.com so the customer service team may assist you.
If it is not a new product and has gone green after you have had it for a while, it is likely that it was stored incorrectly or got old. In an effort to keep our products as clean as possible, our products last approximately 6-12 months after first use and we recommend you store in a cool, dry place (i.e. not your bathroom!)
If it wasn't green when pumped out and turned green after tan development, it's likely that it has reacted to something on your skin at the time - whether it be sweat, deodorant etc. please ensure your skin is totally clear of any products at the time of tanning and ensure you only rinse your tan off with water and no soaps/washes etc.
Why is my skin dry after application?
To ensure the longest lasting tan, we recommend following these before & after tan tips:
Can I swim with a tan on?
- Exfoliate and moisturize 24 hours before you apply your self tan, paying particular attention to elbows, knees, ankles and problem dry areas.
- Wax or shave at least 48 hours prior to treatment. This allows the pores time to close. Dotting in pores may appear if not adhered to.
- For the entire 24 hours before you apply your self tan avoid using bar soaps, high pH shower products, oil based products or in-shower moisturizers. These products may act as a barrier against your skin and can prevent the fast acting tanning agents to develop.
- Before applying your self tan, make sure your skin is clean and dry. Keep in mind that too much moisture causes tanning product to slide right off the skin. Don’t apply moisturizing lotion except in light amounts on your knees and elbows — the areas where tanner generally absorbs too much. This helps stop these areas from getting too dark.
- Don’t apply moisturizer, perfume, deodorant or makeup on the day of application.
- After an hour (or longer – if you choose), shower quickly for 45 secs, with lukewarm water. The brown bronzers will wash away, while the fast tan actives continue to work and deepen. DO NOT USE USE HOT WATER. It stops the development of tan actives during the development time. Use plain water, don’t use shower gels, scrubs, shampoos or loofah during the first 24 hours after your treatment.
- Pat your skin dry. Do not rub or scrub your skin.
- Moisturize everyday after applying your self tan. Use a gradual tan product so the tan is continually being topped up and your tan lasts longer.
- After day 5, exfoliate with a soft body polish on a daily basis, to help your skin absorb even more moisturizer and keep it looking and feeling gorgeous. This also helps the tan fade naturally, rather than in patches.
It is advisable to allow 4 hours development of your tan before swimming and ensure you have rinsed in a lukewarm 45 second shower. Once your tan has developed you can swim, however swimming will strip your skin of essential oils and cause your tan to fade faster than usual. Using a gradual tan moisturizer after swimming will help to top up the color of your tan while restoring some of those essential oils in your skin for a longer-lasting tan.
How do self tanning and gradual tanning products work?
The main active tanning ingredient used in our formulations is Dihydroxyacetone (also known as DHA), which is derived from plant sources. All our products use a 100% natural DHA delivered from sugar cane, this is combined with a unique blend of skin loving ingredients (including Vitamin A,C and E) that protect and hydrate the skin whilst providing a natural looking tan.
The DHA reacts chemically with the amino acids found in the upper epidermis (top layer) of the skin producing different tones of coloration from yellow to brown. Each person has a different level of amino acids which is why we all naturally tan slightly differently in the sun. In the same way, every self tan result is individual to you and tailors to your individual skin tone. Our 100% natural DHA self tan products should be left to develop on the skin between 1-8 hours for optimum results.
Gradual tanning products combine a smaller amount DHA than a regular self tan product with a daily moisturizing formula so that it builds gradually with each use. You can use a gradual tan product to gradually build up a tan from scratch, or you can use it to top up your self tan application through the week for a longer-lasting tan.
What's the best way to use a gradual tanner?
You can use a gradual tan product to gradually build up a tan from scratch, or you can use it top up your self tan application through the week for a longer-lasting tan.
Is it safe to spray tan while pregnant?
The Cosmetic Toiletry and Perfumery Association (CTPA) confirm that spray tan and self-tanning products are safe to use during pregnancy and breastfeeding (lactating mothers may choose to avoid the breast area during the breastfeeding stage). Although there are no known dangers of using tanning products, they can sometimes cause an allergic reaction, particularly during pregnancy when hormone levels are high and skin becomes more sensitive.
As with all tanning treatments, it is recommended that a patch test is undertaken at least 24 hours before a tanning treatment and that this is of paramount importance for pregnant women. For anyone with a pre-existing condition or existing health concern, we do advise our pregnant clients to consult their Doctor prior to starting a tanning regime.
My results didn't last long.
Any tips on how to help?
Sounds like your skin may not be absorbing the product deep enough or maybe your skin cells regenerate at a faster rate causing you to lose your tan faster. Some tips:
Can I use moisturizer before or during the tan process?
- You're either not exfoliating enough beforehand - meaning your skin cells are shedding too soon after tan application. on the other side though, you may actually be exfoliating too much and making it hard for the product to attached to any healthy skin cells and get in deep enough.
- You may have something on your skin at the time of tanning creating a barrier which means the tan can't absorb properly. please ensure your skin has absolutely no products on at the time of tanning.
- Make sure you only shower quickly for 45 secs, with lukewarm water. The brown bronzers will wash away, while the fast tan actives continue to work and deepen. DO NOT USE USE HOT WATER. It stops the development of tan actives during the development time, meaning the tanning actives won't last longer.
- Please also note that some tanners experience over-development if they double coat and sleep in it which may mean your skin stops absorbing the tanning actives due to a lot being on your skin at a time.
Once you've rinsed off the bronzers, you can and we recommend using one daily after tanning for longer lasting results that will fade evenly.
However, we don't recommend using a moisturizer before rinsing as it may strip the tan before it has developed or react with the product causing discoloration.
You can use a moisturizer over drier areas of skin though, as this creates a slight barrier so that less tan builds up in dry skin (think elbows, knees, hands and feet).
Why can't I use soap when I rinse my tan?
Using a soap or body wash when you rinse your tan will halt the tanning actives development and could cause you to lose the color you developed so far.
Some soaps or washes may also react with the tan badly to strip color in places or cause discoloration.
Once you've rinsed and waited a minimum of 8 hours, you can shower as normal. For best results and a longer lasting tan however, we do recommend opting for a wash that is super moisturizing and nourishing for your skin rather than a soap. We also recommend patting yourself dry rather than rubbing.
I’ve washed my tan off and I feel that my colour is green/purple/muddy.
All our products use varying color bases. Ultimately, the bases in our tans should work with your skin to provide its ultimate color. In rare circumstances the bases may leave a color guide on your skin which is more than likely what you are currently experiencing.
The Fix: Return back to a warm water shower and using a soft sponge or facial washer, massage the affected areas. In most cases you will find that the color guide is simply stuck to your skin and the tan has still developed underneath.
As we already know according to the directions, no rubbing of the skin or use of soap is recommended for the first shower. However, by gently smoothing over the skin with your hands, this can help even out/assist with the runoff of the excess tanning solution and bronzers.
We also recommend that after your first shower you can lightly apply a moisturizer all over to help lift any remaining bronzers on the skin.
Why did my tan rinse off after I showered?
What you are seeing rinse off are the guide colors. They are only cosmetic bronzers so you can see where you're applying and have no impact on your end result once you rinse off the colors for development - tanning actives are actually clear & working underneath those guide colors.
You actually need to rinse off these bronzers for the tanning actives to finish their development process. The tan will then continue to develop over the next 12-24 hours after rinsing.
I'm having issues tanning my neck, what do you recommend?
Here are a couple of recommendations we can make:
- lightly exfoliate your skin, it will help remove dead skin cells so the tan will stick to your clean skin.
- don't immediately apply your tan after getting out of the shower to ensure you are 100% dry.
- only use a very small amount of product on your neck (we usually recommend only using a bit of the residue on the tan mitt).
I have sensitive skin, can I use your products?
A lot of tanners with sensitive skin love our products as they're made with skin loving ingredients. However, you could react for a number of reasons or due to a number of different ingredients, so we always recommend carrying out a patch test on your skin to see how it reacts before using all over.
You may want to try one of our hydrating tans to ease any dryness causing your reaction in case it's the cosmetic guide bronzers you're reacting to.
Will this transfer or stain my sheets?
Before you've rinsed off the product, there may be a little transfer if you don't wear loose-fitting clothing or if you sleep in it. You can lightly dust some baby powder over the tan to set/dry it to help stop this from happening.
Once you've rinsed off the tan thoroughly after the development stage you shouldn't get any transfer though.
If you're particularly worried about transfer we'd recommend our clear tanning water.
Are your products vegan and cruelty free?
All products across our brands are PETA-certified vegan friendly and cruelty free.
Each of our products are free of parabens, palm oil, mineral oil & sulfates. Our tanning actives (DHA) are 100% naturally derived from sugar cane. We use some of nature’s most lavish oils, antioxidant-rich botanicals and naturally derived multivitamins to give your skin a deep therapy experience while you tan.