Shipping Policy

We ship to all 48 contiguous United States, but not Alaska, Hawaii, Puerto Rico and the other U.S. territories.

If you place your order before 3pm (EST)  we will  dispatch the order the same day. Orders are processed and shipped Mondays to Fridays only, excluding bank holidays.

During promotional sale periods please allow for additional delays.

Once your order has been processed, you will receive an email from us with a tracking number and link.

In a few cases, the carrier takes 1-2 business days to register your shipment status. If after this time, your tracking number is still not working, please contact us at sales@glowtanstore.com so we can look into this for you.

For online orders, we currently don’t offer collection from our warehouse.

Unfortunately once your order has been placed, we’re unable to cancel or make changes to your order.

The delivery address for an order must be a valid residential address – we do not ship to PO Boxes or Parcel Lockers. Unfortunately, the delivery address cannot be amended once the order has been placed.

In the event that the wrong address is indicated in the order, and the package is delivered, GlowTan will not be liable for any replacement or refund.

The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.

We only ship to valid residential or home addresses to which we can ship the order. GlowTan will not be liable for any lost orders should you request for your order to be delivered without any signature.

  • Please note that for all shipments, we are not responsible for lost or stolen packages.
  • We are not responsible for duties and fees mandated by customs.
  • Please also be aware that in the event that a delivery address is submitted incorrectly or mistyped when an order is placed, GlowTan assumes no responsibility.
  • Shipments are not processed on Saturdays, Sundays and on bank holidays.
  • Only one delivery attempt will be made for ALL Shipping.
  • Shipping may take additional time during sale periods, holidays, extreme weather events, natural disasters and other extraordinary events.
  • We do not currently ship to Canada.
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