Unfortunately once your order has been placed, we’re unable to cancel or make changes to your order.
The delivery address for an order must be a valid residential address – we do not ship to PO Boxes or Parcel Lockers. Unfortunately, the delivery address cannot be amended once the order has been placed.
In the event that the wrong address is indicated in the order, and the package is delivered, GlowTan will not be liable for any replacement or refund.
The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.
We only ship to valid residential or home addresses to which we can ship the order. GlowTan will not be liable for any lost orders should you request for your order to be delivered without any signature.
- Please note that for all shipments, we are not responsible for lost or stolen packages.
- We are not responsible for duties and fees mandated by customs.
- Please also be aware that in the event that a delivery address is submitted incorrectly or mistyped when an order is placed, GlowTan assumes no responsibility.
- Shipments are not processed on Saturdays, Sundays and on bank holidays.
- Only one delivery attempt will be made for ALL Shipping.
- Shipping may take additional time during sale periods, holidays, extreme weather events, natural disasters and other extraordinary events.
- We do not currently ship to Canada.